AVAILABILITY 

We are open all year round and taking bookings. 

Please contact us for specific dates, last minute discounted deals or for more information

Tel: 01409 241 400 or

Email: mail@westdownhouse.co.uk

We continue to use certain procedures introduced by government Covid19 legislation and industry guidelines as best practice and to comply with risk assessments.  For example, using enhanced cleaning protocols, staggering bookings to enable adequate ventilation, cleaning and sanitisation of the properties between lets to ensure we reduce risk to our guests, ourselves and others.

BUTLER'S PANTRY (sleeps 2 only)

GROOM'S COTTAGE (sleeps 2 to 4 + cot) 

COACH HOUSE (sleeps 2 to 4 + cot) 

MANOR SUITE APARTMENT (sleeps 2 to 4 + cot) 

Please feel free to contact us about specific dates & properties

BOOKING TERMS AND CONDITIONS

1. The Booking is a contract of letting between the Property owner (“the Owner”) and the lead guest on the booking form (“the Guest”). Bookings can only be made by persons over 18 years of age. A Booking is only secured by the payment of a minimum deposit of a third (33.33%) of the tariff “the Deposit” (or the full balance if within two months of the holiday) and the return to the Owner of this fully completed booking form. Once the Booking is accepted the Guest will be liable for the balance no later than two months before the holiday starts. Non-payment will be treated as a cancellation and the Property may be rebooked by the Owner after seven days in arrears. Bookings are only confirmed once the Owner confirms in writing to the Guest.
2. Regretfully pets are not allowed at theBookings for large all male or all female parties will not be accepted unless by prior arrangement with the Owner and a Security Deposit may be required.
3. Acceptance of the Booking by the Owner allows the Guests to occupy the accommodation “the Property” for a holiday as set out in the Housing Act 1988 or similar legislation. The terms apply to the Property for the period of hire, as above and shall only be for the persons named on the booking form (“the Guests”) who acknowledge no other tenancy will arise when this period ends.
4. A subsequent change of dates or property by the guest will be treated as a cancellation and the Guest will incur a rebooking / administration fee of £20 to cover the Owner’s administration costs and time to rebook the Property).
5. Should there be another Lockdown due to Covid19, either nationally or a local lockdown at the Property or where the Guest resides at the date of their holiday, the Owner would refund the Guest’s holiday balance or reschedule the Guest’s Booking depending on the Guest’sIf the Guest wishes to reschedule, the rescheduled booking could be moved to a similar time and tariff.  If the Guest prefers a different tariff period, in order to be fair, the Owner would adjust the tariff accordingly and the Guest would be expected to pay the difference if the new tariff were more or the Guest would be refunded if it were less.
6. However, as Covid19 is now a known risk like other illnesses, the Owner would not cover the Guest or Guests for cancelling their booking due to catching Covid19 or due to having to selfSimilarly, should one of the Guests fall ill during their stay and be unable to travel home and need to stay at the Property longer than the duration of the Guest’s original Booking the Guest or Guests would be expected to pay for any additional accommodation costs. 
7. The Owner therefore suggests that if the Guest makes a Booking the Guest should take out separate holiday cancellation insurance to include cover for the Guests for these possibleWhilst the Owner is unable to recommend specific policies for the Guest, the Owner understands that the Guest and Guests should be able to find more information to suit the Guests’ own requirements at sites such as  https://www.which.co.uk/money/insurance/travel-insurance or the Post Office or Trailfinders.
8. In the event the Guest, or one of the Guests, cancels the Booking the Owner will try to be fair and will attempt to rebook the property. If the property is rebooked by the Owner, the Owner would refund any balance paid to a maximum of that received from the rebooking (less a 5% administration fee of the total balance to cover the Owner’s costs and time incurred to remarket the property etc). Such refund will only be paid once the rebooked holiday has been taken and within a reasonable time thereafter.
9. It becomes more difficult for the Owner to rebook a property the nearer a cancellation has been made to the time the BookingConsequently, should the Owner not be able to rebook a property following a cancellation, and, depending on individual circumstances, the Owner would apply a sliding scale Cancellation Charge.
10. For example, a cancellation made more than 28 days before the Guests’ holiday started would incur a cancellation charge equal to the Deposit (33.33% of the holiday balance) with a 66.66% refund of the balance if paid. A cancellation within 14-28 days of the Booking commencing would incur a 50% Cancellation Charge (and a 50% Refund if balance paid) and a cancellation within 14 days of the Booking starting between a 75% to a 100% Cancellation Charge (between a 25% to zero Refund if balance paid).
11.  The Guests agree to take good care of the Property and all equipment, furniture, furnishings, fittings and effects therein and on site and to leave the Property in the same state of repair, layout and cleanliness in which it was found. Please note that any damage or breakages must be reported and paid for by the Guest to the Owner, together with any reasonable additional cleaning costs. All properties are strictly Non-Smoking and the use of candles, tealights and incense burners is prohibited in accordance with the recommendations of the National Fire Chief. The Owner reserves the right to make a reasonable charge where guests have contravened this policy.
12.  The Guests’ right to occupy the Property may be forfeited without compensation where (i) more people or pets than were declared attempt to stay at the Property; (ii) overnight guests stay without the Owner’s express permission; (iii) an activity is undertaken which is illegal, causing damage, noise or nuisance behaviour or (iv) any of the Guests smoke at the Property.
13. Normally properties are available from 5.00pm (day of arrival) to 10.00am (day of departure). The owner reserves the right to reasonable access to the Property. Please advise the Owner of your estimated arrival time.
14.  The Owner is responsible for providing the accommodation and for the safety of the Guests therein. The Guest should contact the Owner in case of a problem or complaint. The Owner will attempt to remedy matters during the holiday. In no circumstances will problems or complaints raised after the holiday has ended be considered. The Owner accepts no responsibility for personal injury to, or death of any Guests, or loss of or consequential loss of or damage to their property, or for other matters over which the Owner has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Owner.
15. If for any reason beyond the Owner’s control (e.g.flood or fire) the Property and a suitable alternative is not available on the dates booked, all monies paid in advance by the Guest will be refunded in full, or proportionally in the case of curtailment of the booking. The Owner cannot pay any compensation or expenses as a consequence of such an event.
16.  Use of the amenities provided by the Owner, for example the grounds and the outdoor unsupervised swimming pool, is at the Guests’ risk. Before using the swimming pool Guests must read, agree with and abide by the Pool Use Guidelines that will be sent to the Guest pre-arrival and a copy of which is also in the Property. An adult competent swimmer must, at all times, accompany children (under 15 years old) and adult non-swimmers in the pool area. Children must be adequately supervised by an adult within the grounds. The Owner accepts no responsibility for personal injury to, or death of any Guests, or loss of or consequential loss of or damage to their property, or for other matters over which the Owner has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Owner.
17. The Owner operates a small CCTV system around their main residence primarily for their security and as a deterrent as they exhibit artworks in the garden and their house. The CCTV covers some communal areas that are used by the Guests including the car parking area, the inner courtyard, the front lawn of the Owner’s house and part of the garden to the side of the Owner’s house. This CCTV operates continuously and automatically and is not monitored by the owners. Recordings are automatically continually overwritten after about three weeks and would not be disclosed to any third party unless required by the police, authorities or insurers in the event of a criminal investigation or major event or incident including, for example, but not limited to damage, injury or fire.
18. There is no Electric / Hybrid Electric Vehicle (EV/HEV) charge point on site and the Guest agrees that they will not attempt to charge any such vehicle from the Property's or the site's other electrical sockets.  We have been advised by PASC (Profesional Association of Self Caterers) that such charging may potentially be dangerous if the correct electrical installation is not in place.  This could potentially invalidate insurance. We understand there is a public EV/HEV charging site in Holsworthy Manor Car Park and other charging points nearby.

May 2022